Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Castlehead Medical Centre This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Statement of purpose
To provide a comprehensive General Medical Service to all our registered and temporary patients in Keswick and surrounding area within a confidential and safe environment by working together We will...
Complaint procedure
Making a complaint Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025